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Terms and Conditions
The following information is applicable for services rendered by the messenger division of OnTrac in Minnesota, Nebraska, Arizona, Colorado, Utah, Nevada, South Dakota, Oregon and Washington.
The terms & conditions posted on the website supersede all other statements and documentation concerning rates and services.
Billing:
The company will bill your account weekly and payment is due upon receipt of invoice. All charges must be paid in full. Any billing disputes must be reported to the company within 15 days of the invoice date. For billing inquiries, please call our accounts receivable office at the number shown on your invoice.
Overtime Charges:
After hours deliveries will be charged at the following rates.
Monday-Friday
6:00 pm - 8:00 pm 1.5x the service selected
8:00 pm - 6:00 am 2x the service selected
Saturday
8:00 am - 4:00 pm 1.5x the service selected
Sunday & Statutory Holidays
4:00 pm - Monday 6:00 am 2x the service selected
Additional Charges:
Additional charges may apply for the following items:
- Attempted Delivery
- Additional Helpers
- Appointment Service
- Inside Delivery
- Lift Gate
- Storage
- Residential Delivery
- Recovery Attempt
- After Hours Delivery
- Weight
- Wait & Load Times
- Dead Run
Liabilities:
Unless a greater value has been placed on a shipment at the time that a request for delivery service is made to the company’s office, it is agreed that in consideration of the rate being charged, the liability of the company for damages is limited to $100.00. If the shipper declares to the company’s office that the value of the shipment exceeds $100.00 the company can furnish a rate, which will provide insurance against damage to, or loss or delay of, shipment at the higher value so declared by the shipper subject to certain limitations. In any event, we won’t be liable for any damages whether direct, incidental, special or consequential, in excess of the declared value; including but not limited to loss of income or profit; whether or not we have knowledge that such damages might be incurred. We will not be liable for your acts or omissions including but not limited to incorrect declaration of cargo, improper or insufficient packing, securing, marking, or addressing of your shipment, or the acts or omissions of the recipient. We will not be liable for loss of or damage to shipment of cash, currency or other prohibited items. We will not be liable for loss, damage or delay caused by events we cannot control, including but not limited to acts of God, perils of the air, weather conditions, acts of public enemies, war, strikes, civil commotions or acts or omissions of public authorities including customer and health officials with actual or apparent authority. All complaints regarding damage to loss or delay of any shipment and any special or consequential damages must be submitted in writing to the company’s office, within 15 days of delivery of the shipment.
Packaging of Goods:
Goods will not be accepted if improperly wrapped or packed nor any liability accepted for breakage of goods not clearly marked fragile or glass. In case of perishables, or freezable merchandise, containers must be clearly marked. Bank deposits should be in a locked bag and driver number verified.
Rates and charges may vary by market location. Subject to change without notice.
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